PRESTEC Elevates Customer Service Through Comprehensive Digital Transformation with 1Office

Table of Contents
    Table of Contents

      DIGITAL TRANSFORMATION AT PRESTEC – A STRATEGIC STEP TO ELEVATE GOVERNANCE AND CUSTOMER SERVICE

      Applying 1Office to automate, ensure transparency, and enhance comprehensive efficiency.

      On the development journey towards becoming a leading professional enterprise in the field of maintenance, repair, and technical solutions for press machines, PRESTEC SERVICE TECHNICAL TRADING COMPANY LIMITED has officially implemented a comprehensive digital transformation focused on applying the 1Office platform to manage processes, personnel, and internal operations in an automated, transparent, and effective manner.

      1.PRESTEC's Digital Transformation Goals

      PRESTEC defines digital transformation not just as "data digitization," but as a complete restructuring of the management and operational systems towards standardization, automation, and interconnectedness between departments.

      The main goals include:

      • ▶Standardize all working processes, forms, and approval systems.
      • ▶Build a digital working environment that helps employees work flexibly and access information anytime, anywhere.
      • ▶Enhance customer experience through faster processing speeds and more accurate information.
      • ▶Increase internal productivity, reduce waiting times, and optimize operational costs.

      2.Applying the 1Office Platform – A Total Management Solution

      From the beginning of 2025, PRESTEC began implementing 1Office – an integrated corporate governance platform, enabling the synchronization of:

      • Workflow Management (Workflow Automation): Processes such as purchase requests, quotations, acceptance testing, timekeeping, KPI evaluation, cost approval... are fully automated.
      • Personnel and Performance Management (HRM & KPI): Timekeeping data, work performance, and individual KPIs are updated in real-time, helping to ensure fair and transparent evaluations.
      • Internal Document and Form Management (e-Document): All forms – from technical reports to contracts – are digitized and stored centrally on the system.
      • Multi-platform Connectivity: Integrated with company email, Microsoft Teams, and internal SharePoint, forming a unified working ecosystem – "PRESTEC DIGITAL WORKPLACE".

      3.Benefits for Customers

      Thanks to digital transformation, PRESTEC can:

      • ✓Respond faster to all maintenance requests, quotations, and technical support.
      • ✓Track project and equipment progress in real-time, helping customers understand the status of their press machines at the factory.
      • ✓Minimize errors in processes thanks to automated workflows, ensuring accuracy and professionalism.
      • ✓Increase transparency and reliability, strengthening trust between PRESTEC and its partners.

      4.Moving Towards PRESTEC DIGITAL 2026

      This step is the foundation for the "PRESTEC DIGITAL 2026" strategy – aiming for a smart technical-service-technology enterprise model, where all activities – from surveys, engineering, to customer care – operate on a digital platform.

      "Digital transformation not only helps us work more efficiently, but also helps our customers be served faster, more professionally, and with greater peace of mind."

      Images of the Solution

      PRESTEC and 1Office collaborate on digital transformation

      PRESTEC selects 1Office as its strategic management platform.

      PRESTEC engineer using 1Office on a mobile device

      Engineers update work progress and maintenance history directly at the customer's factory.
      Automated workflow diagram on 1Office
      Automating CRM and Service processes helps to achieve superior efficiency.

      PRESTEC - Professional Press Machine Technical Services

      To learn more about our service and maintenance solutions, please contact:

      • Hotline: +84 795 215 864
      • Email: Sales@suamaycongcu.com